Check out the FAQ’s below: If you have not already done so please watch the Mandt Accel – Introductory Video as it may answer many of your initial questions. 1. What is the Mandt Accel Programme? The Mandt Accel programme is a ‘Train the Trainer’ pathway to becoming a Mandt System® Certified Instructor for trainers […]
This month I’ve been facing a new challenge in my life. It’s a challenge I’ve actually faced previously, but has proven to be a very worthy adversary this second time around. Contact lenses. I know. I know what you’re thinking: “no big deal.” I was right there with you, folks. But this particular contact lens […]
You Make Peace with Your Enemies, Not Your Friends If you’re a Game of Thrones fan and watched last Sunday’s episode, the title above should sound familiar to you. If you’re not a fan, the show depicts a complex world where pretty much everyone is trying either to obtain power, right a wrong, or just […]
My daughter just returned from her 5th trip to Guatemala where she served as cook for a team of high school students who were spending their Spring Break serving others. The group of 65 spent the week at a home for orphaned, abused, neglected or abandoned children. Currently, there are over 450 children who live […]
Well what an interesting week in the political arena of the Republican nomination in the US. One candidate left out of a field of 17 with further states yet to vote. So does this mean there is a single choice only? It might seem so, but of course it is never as simple as that. […]
We can help you and your organization reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. To do this, organizations must first build a healthy relationship between and among all the stakeholders in an organization.
Thank you for your interest in The Mandt System®, the most experienced organisation in the world at reducing and ultimately eliminating violence in the workplace. As a company, we see ourselves as partners, not just vendors, with organisations who want to utilize the most comprehensive training programme available to do more than anger management or crisis prevention. Since 1975 we have helped organisations such as yours to lay the foundations upon which human services can be delivered and received, and that foundation is the relationships between the people in the workplace.
The concept of Workplace Incivility (WPI) is helpful to understanding and preventing Workplace Violence (WPV). When staff are “rude, discourteous, and display a lack of regard for others” (Anderson and Pearson, 1999) they are engaging in WPI. Organisations have a responsibility to address this behaviour, but often do not, and as a result, WPI continues and often becomes violent. It is at this point that organisations look for “the bad apple” without understanding that the barrel needs to be cleaned first. (Bowie, 2010).
The unique strengths and challenges of the Australian human service system has proven to be a good fit with The Mandt System® and all we teach. Our approach to non-coercive behaviour change has fully met, and in many cases exceeded, the standards of the Office of the Senior Practitioner in Victoria, the Australian Psychological Society’s guidelines to reduce the need for restrictive practices in the disability sector, the National Consumer Carer Forum “Statement on Seclusion and Restraint in Mental Health Services” and the Restrictive Practices Act.
For over 50 years, we have known that the ways staff treat each other have a direct impact on the behaviour of individuals served. The relational violence between staff is often the catalyst for the aggressive behaviour of clients, resident, patients and students. We can help you and your organisation reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. While the concept of workplace violence focuses on staff, it also harms individuals served. Decreasing WPV increases everyone’s safety!