Check out the FAQ’s below: If you have not already done so please watch the Mandt Accel – Introductory Video as it may answer many of your initial questions. 1. What is the Mandt Accel Programme? The Mandt Accel programme is a ‘Train the Trainer’ pathway to becoming a Mandt System® Certified Instructor for trainers […]
The Mandt System® teaches that consistently treating individuals receiving services and other caregivers with respect and dignity can develop healthy relationships. Examples shared include security staff in jails and prisons, who treat the inmates with respect have sometimes been protected during riots by individuals for whom they were responsible. A certified Mandt Instructor (AA) shared […]
After the recent New York primary election results it has been interesting to read, and listen to the pundits and journalists discussing how both the leading candidates have to now change, or modify their image in order to appeal to the wider base of their respective parties. What a fascinating notion this is. The appeal […]
Sometimes we refer to our work colleagues as our ‘work family’ and certainly for us in the Mandt System, as a small company of dispersed folks with many relationships extending over decades this can certainly sometimes feel the case. Our acquaintances are those folks that we serve and support. In many cases the acquaintanceship has […]
The last couple days I have been spending time over in England with a friend and co-worker. I really enjoy these times as we sit and talk for long periods, often traveling from one area of the country to the other. In our recent talks he has been sharing about a book he is finding […]
We can help you and your organization reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. To do this, organizations must first build a healthy relationship between and among all the stakeholders in an organization.
Thank you for your interest in The Mandt System®, the most experienced organisation in the world at reducing and ultimately eliminating violence in the workplace. As a company, we see ourselves as partners, not just vendors, with organisations who want to utilize the most comprehensive training programme available to do more than anger management or crisis prevention. Since 1975 we have helped organisations such as yours to lay the foundations upon which human services can be delivered and received, and that foundation is the relationships between the people in the workplace.
The concept of Workplace Incivility (WPI) is helpful to understanding and preventing Workplace Violence (WPV). When staff are “rude, discourteous, and display a lack of regard for others” (Anderson and Pearson, 1999) they are engaging in WPI. Organisations have a responsibility to address this behaviour, but often do not, and as a result, WPI continues and often becomes violent. It is at this point that organisations look for “the bad apple” without understanding that the barrel needs to be cleaned first. (Bowie, 2010).
The unique strengths and challenges of the Australian human service system has proven to be a good fit with The Mandt System® and all we teach. Our approach to non-coercive behaviour change has fully met, and in many cases exceeded, the standards of the Office of the Senior Practitioner in Victoria, the Australian Psychological Society’s guidelines to reduce the need for restrictive practices in the disability sector, the National Consumer Carer Forum “Statement on Seclusion and Restraint in Mental Health Services” and the Restrictive Practices Act.
For over 50 years, we have known that the ways staff treat each other have a direct impact on the behaviour of individuals served. The relational violence between staff is often the catalyst for the aggressive behaviour of clients, resident, patients and students. We can help you and your organisation reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. While the concept of workplace violence focuses on staff, it also harms individuals served. Decreasing WPV increases everyone’s safety!