Check out the FAQ’s below: If you have not already done so please watch the Mandt Accel – Introductory Video as it may answer many of your initial questions. 1. What is the Mandt Accel Programme? The Mandt Accel programme is a ‘Train the Trainer’ pathway to becoming a Mandt System® Certified Instructor for trainers […]
I was watching a short TED Talk this week entitled, “Why Lunch Ladies Are Heroes.” In this talk, the speaker describes the impact a cafeteria worker had in his life and tells stories of some pretty amazing things that school cafeteria workers are doing around the country. There is a link to the video at […]
I’m actually writing this blog on the heels of three really tragic events in the Orlando, FL area. First was the shooting death of Voice alum Christina Grimmie; the mass shooting at Orlando nightclub Pulse; and, the alligator attack at a Walt Disney World Resort that left a 2-year old boy dead. Trauma much? I […]
Following a medical diagnosis last summer I was treated and then placed on a variety of painkillers to manage my symptoms during my recovery phase. I ended up taking at least 2 types of strong opiates multiple times during the day and continued to do so until recently when I choose to reduce my usage, […]
The Mandt System utilizes Maslow’s Hierarchy of Needs to help caregivers understand the impact unmet needs can have on how individual’s use their behaviour. One area that is sometimes overlooked is that the need for safety and security includes the need to feel control over one’s life and the decisions made on a daily basis. […]
We can help you and your organization reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. To do this, organizations must first build a healthy relationship between and among all the stakeholders in an organization.
Thank you for your interest in The Mandt System®, the most experienced organisation in the world at reducing and ultimately eliminating violence in the workplace. As a company, we see ourselves as partners, not just vendors, with organisations who want to utilize the most comprehensive training programme available to do more than anger management or crisis prevention. Since 1975 we have helped organisations such as yours to lay the foundations upon which human services can be delivered and received, and that foundation is the relationships between the people in the workplace.
The concept of Workplace Incivility (WPI) is helpful to understanding and preventing Workplace Violence (WPV). When staff are “rude, discourteous, and display a lack of regard for others” (Anderson and Pearson, 1999) they are engaging in WPI. Organisations have a responsibility to address this behaviour, but often do not, and as a result, WPI continues and often becomes violent. It is at this point that organisations look for “the bad apple” without understanding that the barrel needs to be cleaned first. (Bowie, 2010).
The unique strengths and challenges of the Australian human service system has proven to be a good fit with The Mandt System® and all we teach. Our approach to non-coercive behaviour change has fully met, and in many cases exceeded, the standards of the Office of the Senior Practitioner in Victoria, the Australian Psychological Society’s guidelines to reduce the need for restrictive practices in the disability sector, the National Consumer Carer Forum “Statement on Seclusion and Restraint in Mental Health Services” and the Restrictive Practices Act.
For over 50 years, we have known that the ways staff treat each other have a direct impact on the behaviour of individuals served. The relational violence between staff is often the catalyst for the aggressive behaviour of clients, resident, patients and students. We can help you and your organisation reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. While the concept of workplace violence focuses on staff, it also harms individuals served. Decreasing WPV increases everyone’s safety!