Check out the FAQ’s below: If you have not already done so please watch the Mandt Accel – Introductory Video as it may answer many of your initial questions. 1. What is the Mandt Accel Programme? The Mandt Accel programme is a ‘Train the Trainer’ pathway to becoming a Mandt System® Certified Instructor for trainers […]
Protecting Our Children From All Harm and Other Impossible Parenting Tasks Last week, as a family from Nebraska enjoyed the evening breeze on the beach at the Grand Floridian Hotel at Walt Disney World, a monster was lurking at the water’s edge. Signs were posted stating that swimming wasn’t allowed in the area. In a […]
So this was a week of apologies on the political landscape. Ruth Bader Ginsberg (US Supreme Court Justice) and Boris Johnson (Newly appointed Foreign Secretary to UK Government), both issued a public ‘mea culpa’ for comments made without consideration to appropriateness, feelings, or cultural sensitivity (on part of Mr Johnson). Our feelings are our own […]
This blog is offered by Rachael Martin, one of the awesome instructors I met recently. It clearly indicates the value of understanding and using I messages instead of you messages (as taught in Chapter 2 of the RCT curriculum), checking for unmet needs using Maslow’s Hierarchy of Need and how asking the questions helped move […]
Happy Belated Fathers Day. I know many may not know ,there may be many who would prefer not to know this. We know according to the ACE study quoted in The Mandt System, one third of people in the study stated no abuse during the formative years. I’m one of the third. Today, I would […]
We can help you and your organization reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. To do this, organizations must first build a healthy relationship between and among all the stakeholders in an organization.
Thank you for your interest in The Mandt System®, the most experienced organisation in the world at reducing and ultimately eliminating violence in the workplace. As a company, we see ourselves as partners, not just vendors, with organisations who want to utilize the most comprehensive training programme available to do more than anger management or crisis prevention. Since 1975 we have helped organisations such as yours to lay the foundations upon which human services can be delivered and received, and that foundation is the relationships between the people in the workplace.
The concept of Workplace Incivility (WPI) is helpful to understanding and preventing Workplace Violence (WPV). When staff are “rude, discourteous, and display a lack of regard for others” (Anderson and Pearson, 1999) they are engaging in WPI. Organisations have a responsibility to address this behaviour, but often do not, and as a result, WPI continues and often becomes violent. It is at this point that organisations look for “the bad apple” without understanding that the barrel needs to be cleaned first. (Bowie, 2010).
The unique strengths and challenges of the Australian human service system has proven to be a good fit with The Mandt System® and all we teach. Our approach to non-coercive behaviour change has fully met, and in many cases exceeded, the standards of the Office of the Senior Practitioner in Victoria, the Australian Psychological Society’s guidelines to reduce the need for restrictive practices in the disability sector, the National Consumer Carer Forum “Statement on Seclusion and Restraint in Mental Health Services” and the Restrictive Practices Act.
For over 50 years, we have known that the ways staff treat each other have a direct impact on the behaviour of individuals served. The relational violence between staff is often the catalyst for the aggressive behaviour of clients, resident, patients and students. We can help you and your organisation reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. While the concept of workplace violence focuses on staff, it also harms individuals served. Decreasing WPV increases everyone’s safety!