The Mandt Student Academy is a Return On Investment(ROI) opportunity for organizations with Mandt System® instructors. Become a Mandt Student Academy. Click here to read more..
As of February 6th 2017, The Mandt System is presenting our new approach to Mandt System® Certification training. The training event now becomes a 4-day events with the Conceptual level to be completed on-line after the completion of the Relational and Technical portions of the training. If you have registered for the certification level Relational/Conceptual […]
‘Life isn’t a matter of milestones, but of moments……..’ Rose Kennedy The last six months have seen lots of milestones reached in my family. We’ve had graduations, marriages, job changes, and moves across the country, there has been plenty of laughter. And a few tears. In January, my grandson, Blake, got married and moved to […]
Have you ever longed for the day that you can RETIRE? Spend your days sleeping in, doing what you want, living the easy life. My daughter works in the retirement and estate planning field, she told me this week that some individuals came in to see her. The husband had retired early (age 65), but […]
My guess is we have all heard the statement “you can lead a horse to water but you can’t make them drink”. The last few days this statement has been floating around in my head. I have had a couple conversations recently about “how do we get our staff to buy into what Mandt teaches?”. […]
We can help you and your organization reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. To do this, organizations must first build a healthy relationship between and among all the stakeholders in an organization.
Thank you for your interest in The Mandt System®, the most experienced organisation in the world at reducing and ultimately eliminating violence in the workplace. As a company, we see ourselves as partners, not just vendors, with organisations who want to utilize the most comprehensive training programme available to do more than anger management or crisis prevention. Since 1975 we have helped organisations such as yours to lay the foundations upon which human services can be delivered and received, and that foundation is the relationships between the people in the workplace.
The concept of Workplace Incivility (WPI) is helpful to understanding and preventing Workplace Violence (WPV). When staff are “rude, discourteous, and display a lack of regard for others” (Anderson and Pearson, 1999) they are engaging in WPI. Organisations have a responsibility to address this behaviour, but often do not, and as a result, WPI continues and often becomes violent. It is at this point that organisations look for “the bad apple” without understanding that the barrel needs to be cleaned first. (Bowie, 2010).
The unique strengths and challenges of the Australian human service system has proven to be a good fit with The Mandt System® and all we teach. Our approach to non-coercive behaviour change has fully met, and in many cases exceeded, the standards of the Office of the Senior Practitioner in Victoria, the Australian Psychological Society’s guidelines to reduce the need for restrictive practices in the disability sector, the National Consumer Carer Forum “Statement on Seclusion and Restraint in Mental Health Services” and the Restrictive Practices Act.
For over 50 years, we have known that the ways staff treat each other have a direct impact on the behaviour of individuals served. The relational violence between staff is often the catalyst for the aggressive behaviour of clients, resident, patients and students. We can help you and your organisation reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. While the concept of workplace violence focuses on staff, it also harms individuals served. Decreasing WPV increases everyone’s safety!