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As of February 6th 2017, The Mandt System is presenting our new approach to Mandt System® Certification training.
The training event now becomes a 4-day events with the Conceptual level to be completed on-line after the completion of the Relational and Technical portions of the training. If you have registered for the certification level Relational/Conceptual (RC) or Relational/Conceptual/Technical (RCT) you will be provided with the access information to complete your on-line Conceptual level training.
It’s amazing how one small act of kindness can help a person reframe their situation. I was recently in an airport waiting in line at the bag check station. There was a man standing behind me who was quite obviously upset. He muttered a few swear words, and grumbled about how slow the line was moving. I mentioned that I was not in a hurry, and he could take my place in line if he was running late.
I recently saw a Peanuts comic strip where Peppermint Patty says to Charlie Brown, “I wonder what teachers make.” Charlie Brown responds, “A difference Peppermint Patty, they make a difference!”
With August upon us, teachers everywhere are starting to prepare themselves for a new school year. My wife is one of them and will be working in new school system this year. Although this will be her 18th year teaching, the beginning a of new school year is always stressful and doing it in a new place with unfamiliar people will compound the stress.
One of the central tenets of the Mandt philosophy is the concept of ‘Respect’. As a Mandt Faculty member, I have tried, for years to help people understand how to treat people with respect. It is easy for staff to identify when they believe a client or other staff person is being disrespectful to them, but they may find identifying evidence of respect a trickier process.
I may talk to a person with kindness and appropriate tone,
We can help you and your organization reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. To do this, organizations must first build a healthy relationship between and among all the stakeholders in an organization.
Thank you for your interest in The Mandt System®, the most experienced organisation in the world at reducing and ultimately eliminating violence in the workplace. As a company, we see ourselves as partners, not just vendors, with organisations who want to utilize the most comprehensive training programme available to do more than anger management or crisis prevention. Since 1975 we have helped organisations such as yours to lay the foundations upon which human services can be delivered and received, and that foundation is the relationships between the people in the workplace.
The concept of Workplace Incivility (WPI) is helpful to understanding and preventing Workplace Violence (WPV). When staff are “rude, discourteous, and display a lack of regard for others” (Anderson and Pearson, 1999) they are engaging in WPI. Organisations have a responsibility to address this behaviour, but often do not, and as a result, WPI continues and often becomes violent. It is at this point that organisations look for “the bad apple” without understanding that the barrel needs to be cleaned first. (Bowie, 2010).
The unique strengths and challenges of the Australian human service system has proven to be a good fit with The Mandt System® and all we teach. Our approach to non-coercive behaviour change has fully met, and in many cases exceeded, the standards of the Office of the Senior Practitioner in Victoria, the Australian Psychological Society’s guidelines to reduce the need for restrictive practices in the disability sector, the National Consumer Carer Forum “Statement on Seclusion and Restraint in Mental Health Services” and the Restrictive Practices Act.
For over 50 years, we have known that the ways staff treat each other have a direct impact on the behaviour of individuals served. The relational violence between staff is often the catalyst for the aggressive behaviour of clients, resident, patients and students. We can help you and your organisation reduce, if not eliminate, workplace violence by learning how to “support people, not just their behaviours”™. While the concept of workplace violence focuses on staff, it also harms individuals served. Decreasing WPV increases everyone’s safety!